Returns & Exchanges

At Treehouse Toys, we want every child to love their new treasures. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

1

Check Eligibility

Ensure your toy is in its original, unopened packaging and includes all parts, manuals, and accessories to qualify for a full refund.

2

Initiate Your Return

Visit our online returns portal with your order number and email address to print a prepaid shipping label and receive a return authorization code.

3

Pack with Care

Securely place the item in its original shipping box or a sturdy alternative, including the packing slip to ensure fast processing at our warehouse.

4

Drop Off and Track

Drop your package at any authorized carrier location; once we receive and inspect the item, your refund will be processed back to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing